Village Canine Collective
Effective Date: January 9, 2026
Village Canine Collective (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services. It also explains how we handle information if you opt in to receive text messages (SMS) from us.
1) Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number
- Client and service information: information you provide about your dog(s) and the services you request, including scheduling and logistics
- Payment and transaction information: invoices, payments, and related records (payments may be handled by third-party processors)
- Communications: messages and correspondence with us, including emails, calls, and text messages
- Website usage information: device and browser information, IP address, pages visited, and similar analytics data (if enabled)
2) How We Use Information
We use information to:
- Provide and manage our services
- Schedule appointments and send service updates
- Respond to questions and provide customer support
- Communicate administrative information (for example, policy or scheduling changes)
- Improve our website and services
- Maintain business records and comply with legal obligations
- Protect the security and integrity of our business and services
We do not use your information to send promotional or marketing text messages.
3) SMS/Text Messaging Privacy (Operational Messages Only)
Messages may include appointment reminders, confirmations, and important updates to your account.
If you opt in to receive SMS/text messages from Village Canine Collective, we may send operational messages such as appointment confirmations, reminders, scheduling updates, service notifications, and responses to your questions.
- Opt-in: You opt in by providing your phone number and giving consent through our website form(s) or other intake methods described at the point of collection.
- Opt-out: Reply STOP at any time to unsubscribe. You may receive one final message confirming your opt-out.
- Help: Reply HELP for help, or email us at dani@villagecanineco.com
- Message frequency: Message frequency varies based on your scheduling needs and communications with us.
- Message and data rates may apply: Your mobile carrier may charge message and data rates.
- Mobile number privacy: We do not sell or share your mobile number for marketing or promotional purposes. We may share information with service providers that help us deliver communications (for example, phone/SMS platforms) only as necessary to provide our services.
4) How We Share Information
We may share personal information only as needed to run our business, including:
- Service providers who support our operations (for example, communications providers, scheduling tools, payment processors, or website hosting)
- Legal and safety needs if required to comply with law or to protect rights, safety, and property
- Business transfers if our business is involved in a merger, acquisition, or asset sale (information may transfer subject to this Policy)
5) Cookies and Analytics
- We may use cookies and similar technologies to operate our website and understand how visitors use our site. You can control cookies through your browser settings. If you disable cookies, some website features may not work properly.
6) Data Retention
We keep personal information only as long as reasonably necessary for business purposes such as providing services, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.
7) Security
We use reasonable safeguards designed to protect personal information. No method of transmission or storage is completely secure, but we work to protect your information.
8) Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9) California Privacy Rights
If you are a California resident, you may have rights regarding your personal information, subject to certain exceptions. Depending on what applies, you may request:
- Access to the personal information we collect about you
- Deletion of certain personal information
- Correction of inaccurate personal information
To submit a request, email dani@villagecanineco.com
with the subject line “California Privacy Request.” We may need to verify your identity before fulfilling a request.
10) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Effective Date above.
11) Contact Us
If you have questions about this Privacy Policy or our privacy practices, please email dani@villagecanineco.com, or use the contact form at https://villagecaninecollective.com/contact/
Village Canine Collective
California, USA
Email: dani@villagecanineco.com